Guest speakers

Look Who's Talking This Year! Attend these great sessions on industry topics given by leading consultants in the dental industry. A wide variety of topics will be covered from teamwork to sterilization practices.
Linda Miles     Lois J. Banta     David Gane     Carol Eaton     Rita Bauer Jackie Dorst     Risa Simon     Lawrence F. Emmott
Linda Miles	The Process of Positive Change Keynote Speaker Linda Miles, Linda Miles and Associates   Session Description: Each day, our attitudes affect the overall practice ALTITUDE, affecting the heights we can reach as a team. Change is inevitable in the industry today, and how each of us reacts to necessary changes can influence the entire practice. We'll discuss changes in the hygiene department, handling of patient accounts, marketing strategies and how a practice is managed. Changes in dental technology influence all these areas of a practice, and investing in 21st century equipment is a must to stay competitive in today's dental industry. One CE credit.   Session Objectives: After this session, the participant should understand: How changes in dental technology influence dental practices How attitudes affect the overall practice How to incorporate change into daily practice   About Linda Miles: Linda Miles, CEO of Linda Miles and Associates, a premier speaking and consulting business in Virginia Beach, VA, has enjoyed twenty-five years of speaking success in all 50 states and on four continents.  She is known for her instinctive understanding of the business side of dentistry.  Linda is an expert in dental communication and highly respects dentists, dental staff and the patients they serve.  Many of Linda's consulting clients rank in the top 5% of dental practices in North America.   She's a 20-year member of the National Speakers Association, a member of the Institute of Management Consultants, the Academy of Dental Management Consultants and the American Academy of Dental Practice Administration.   Contact Info: Phone: 1-800-922-0866 Email:   lindamiles@cox.net
Lois J. Banta	Billing and Coding Strategies That Work Lois J. Banta, Banta Consulting, Inc Session Description: Nothing is more confusing than trying to sort through the maze of proper billing, coding and reimbursement procedures.  Learn the proven techniques for writing a detailed narrative, documenting in the patient's chart and how to use the dental coding systems to maximize reimbursement for your patients.  Develop key communication techniques when dealing with insurance companies.  One CE credit. Session Objectives: After this session, the participant should understand: Uses of the Employee Dental Benefit Book Effective Coding Techniques Narratives and Other Secrets Essentials of the Claim Form Strategies for Communicating with Insurance Companies About Lois Banta: Over 28 years ago, when Lois began her career as a dental receptionist, she discovered simple practical methods for streamlining scheduling, resolving outstanding insurance claims and decreasing accounts receivable.  With the help of her newly found techniques, she became financial manager of a large dental practice in Minneapolis.  In this position she gained further insights... becoming an "insurance detective", an accounts receivable expert, team-building counselor and internal marketing guru.  Soon, other offices were contacting her for advice.  All of this "hands-on" experience has provided Lois a solid, practical foundation to help your practice. Lois is a member of and on the executive board of directors for "Speaking and Consulting Network".  She is CEO and owner or Banta Consulting, Incorporated, a company designed to assist dental practices in improving their office systems and protocols while at the same time, de-stressing their environment.  Lois is a current board member of the ADMC (Academy of Dental Management Consultants).  She is also an affiliate member of the American Academy of Dental Practice Administration.  Lois is a frequent author of Dental Practice Report and Insurance Solution Newsletter plus numerous other journals. Contact Info: Phone: 816-847-2055 Email: loisbanta@kcnet.com
Dr. David Gane	Digital Radiography: What You Really Need to Know David Gane, DDS, BSc (hons) Session Overview: Digital radiographic systems are destined to soon replace conventional x-ray film as the standard of care in dentistry. But whether you are already committed to or just contemplating going digital, questions still remain with many dentists and their staff: How do Storage Phosphor (PSP) and Direct Digital (DR) systems differ from film?     Which technology is best for the way I practice and how much of it do I need?       How do I diagnose from a digital radiograph and what else can I do with these images?       What do I need to know to receive the very best return on my investment?     What's new in Dental Digital Imaging technology?   This program is designed to inform, entertain and provide answers to many of these and other important questions.  One CE credit. Session Objectives:  After completing this program the participant should: Be able to describe how a quality dental digital radiography system can impact both patient care and practice productivity. Understand the different digital radiographic technologies available and their best practices for use. Understand the main differences between Storage Phosphor and Direct Digital systems. Learn how to best use software tools to aid radiographic diagnosis Learn the new and emerging dental imaging technologies About Dr. Gane: Dr. David Gane is a graduate of the University of Western Ontario with an honors degree in physiology and a doctorate degree in dental surgery.  David has authored many articles, videos and publications on digital imaging in dentistry and has lectured extensively on this topic worldwide.  Dr. Gane has acted in the capacity of consultant to a number of universities and corporations and is the founder of a number of dental software companies.  Currently, he serves as the Vice President of Dental Imaging for Kodak's dental systems group. Contact Info: Phone: 1-800-944-3635 Email: david.gane@kodakdental.com
Carol Eaton	Enhancing Your New Patient Process Carol A. Eaton, Eaton Consulting Session Description: The new patient process may only entail a limited amount of appointments, however, the opportunity exists for a multitude of marketing moments.  From the new patient phone call through the signed contract, Carol will walk you through each of the 10 critical steps; many of these steps occurring before the patient even meets the doctor.   Following Carol's presentation, you will have the tools necessary to turn these marketing moments into treatment acceptance as well as creating patient referrals.  One CE credit. Session Objectives: By the end of this session you should be able to: Identify the 10 critical steps Turn marketing moments into treatment acceptance Create patient referrals About Carol Eaton: It's all about choices — the choices to use the services you need and to customize those services to meet the specific needs of your practice.  Carol Eaton, with Eaton Consulting, has been involved with the dental/orthodontic community for over 30 years in her varied roles as practice management consultant, treatment coordinator and as a registered dental assistant with hands-on experience in dentistry.  As an accomplished speaker, she has lectured at regional, national and international orthodontic programs since 1992.  Best known for her expertise in training treatment coordinators and streamlining the new patient process, she also focuses on enhanced communications, internal marketing, team-building and presenting your practice message in a professional and fun format.  Contact Info: Phone: 1-559-432-3825 Email:  caroleaton@aol.com
Rita Bauer	Focus on the Perfect Smile with the Digital Camera! Rita Bauer, University of Toronto Session Description: Using the digital camera for medical/legal documentation, lab communication and patient education is vital for a dental office. The instant feedback can be a key factor in increasing patient understanding and acceptance of your treatment plan. Too often the implementation of this technology falters due to the complexity and specific set-up requirements for dental photography. See how easily this technology can be learned and incorporated into your office. Learn how to choose the right type of camera, retractors, mirrors and accessories achieve excellent results with the least amount of effort. You can be a beginner or an advanced photographer and benefit from the many professional tips taught at this lecture.  One CE credit. Session Objectives: After completing this program the participant should be able to: Use a digital camera for documentation, lab communication and patient education Increase patient understanding of dental problems Choose the right camera, retractors, mirrors and accessories Let's Go Digital — as easy as 1,2,3!! Rita Bauer, University of Toronto Session Description: Let's take the mystery out of this new technology and simplify the set-up process of the right digital camera in your practice. Practice the techniques on how to document facial and intraoral views with the use of retractors by photographing each other throughout the workshop and learn how to prepare an effective communication tool for your patients and your lab. KODAK DX7590 Dental Digital Photography Systems will be provided for use.  One CE credit. Session Objectives: After completing this program the participant should be able to: Document facial and intraoral views of the patient Use retractors in capturing good intraoral images Prepare effective patient communication tools Prepare effective lab communication tools About Rita Bauer: Rita Bauer is the Manager of Media Services and Digital Media Education at the University of Toronto, Faculty of Dentistry, where she teaches Digital Photography, MICROSOFT POWERPOINT Software Presentation Techniques and Digital Technology at beginner and advanced levels.  She has been an invited speaker to many national and international meetings, and has presented over 600 lectures and workshops.  Her newly developed course in Digital Technology has put the Postgraduate Program at University of Toronto on the leading edge in the educational system and has been included into the residency and CE programs of numerous Universities. She is considered a leading authority in integrating the digital camera into the digital dental office and has been awarded an Honorary Fellowship with the International College of Dentists in 1997 and an Honorary Membership with the Omicron Kappa Upsilon Honor Dental Student Society in 2001 for her efforts in the dental community. Contact Info: Phone: 1-416-979-4900  Ext 14361 Fax: 1-416-979-4936 Email:  rita.bauer@utoronto.ca
Jackie Dorst	Infection Control and Professional Image Jackie Dorst, Safe Practice Session Description: Everyday you clean, disinfect and sterilize for invisible infectious microorganisms.  You practice Standard Precautions to protect patients and yourself.  In this seminar, you will see visible demonstrations of microbial contamination during dental care.  With Glitter Bugs and humor, Jackie will show you where the germs are hiding.  You will learn to recognize where the touch and splash surfaces are in clinical areas and the potential for disease transmission.  Jackie will review effective methods for cleaning, disinfecting, using barriers and PPE. With all that you do for infection prevention during patient care, how do your patients perceive the cleanliness and sterility of your dental practice?  Patients judge sterilization, cleanliness and safety by what they see, hear and smell during dental visits.  You will receive a 7-Point Professional Image Checklist for evaluating your dental practice's professional image.  You are probably doing all procedures according to OSHA regulations and State Dental Board Infection Control Standards, but are your practice's visual and verbal messages communicating a clean, sterile, and safe image to your patients?  How do your patients perceive your practice?  Rate patient perception of our practice with the 7-Point Professional Image Checklist and complete your Action Plan to polish your professional image.  One CE credit. Learning Objectives:   At conclusion, participants should be able to: Identify the requirements for sterile instruments Recognize touch and splash surfaces Understand the 7-Point Professional Image evaluation Understand a patient's perception of your practice's sterilization About Jackie Dorst: Jackie Dorst is an international speaker and consultant on dental sterilization design, infection control and OSHA safety.  She draws on her twenty years of experience in the dental profession, business, public speaking and research to present informative and fun seminars for dental teams.  Jackie received her Microbiology degree from the University of Georgia and her dental hygiene degree from Clayton State College. Ms. Dorst's speaking credentials include the International Orthodontic Congress, Paris, 2005, the 3rd International Congress of Dental Technology in Yokohama, Japan, the American Association of Orthodontists, the America Association of Endodontists, the Hinman Dental Meeting and the Yankee Dental Congress.  She is a member of the Organization for Safety & Asepsis Procedures, OSAP, OSHA certified to deliver training courses, an AGD Clinician Graduate and a member of the National Speakers Association.  Contact Info: Phone: 1-904-206-4361  Fax:   1-904-310-6021  E-mail:  SafePract@aol.com
Risa Simon	TeamFirst!TM It's All About CONNECTION, Not Perfection! Risa Simon, Simon Says Solutions Session Description: Unleash your team's innate desire to excel and be recognized for their unique contributions to your practice, so you can start growing your business through the power of your people!  Learn how to execute team empowerment strategies by clarifying job expectations, renewing job descriptions, structuring time-released training and leveraging self-directed performance reviews.  A surefire way to enhance team harmony and increase operational efficiency!  One CE credit. Session Objectives: After this session the participant should be able to: Execute team empowerment Clarify job expectations Renew job descriptions Structure time-released training Leverage self-directed performance reviews About Risa Simon: Risa Simon is a national speaker who has earned a reputation as "One of Dentistry's Top Speakers & Consultants" for the past eight consecutive years.  Risa is also a published author and a certified management consultant, a level of achievement representing evidence of the highest ethical standards of the consulting profession.  She is a consultant to the ADA's magazine "Dental Teamwork" and a founder and president of Simon Says Solutions, (the practice management division of Simon Says Seminars, Inc).  Her mission is to cultivate team harmony, operational efficiency and increased profitability for dental practices nationwide. Contact Info: Phone: 1-480-575-9353 Email: risa@simonsaysseminars.com
Lawrence F. Emmott	The Time is Now... Digital Radiography Lawrence F. Emmott, DDS, President, and Senior Partner; Dental Associates Ltd. Session Description: This entertaining presentation is an overview of the changing field of Digital Radiography, an amazing technology that every dentist needs to have. Dr. Emmott will have you laughing while you learn; he is a "geek" with a sense of humor. The presentation includes active live program demonstrations, software and hardware developments, a look at common myths and a self test to see if you are ready. Get all the information you need to make a solid choice in buying and using digital radiography. "The future is coming and it will be amazing."  One CE credit. Session Objectives: After this session the participant should understand: The changing field of digital radiography How digital radiography is beneficial to dental practices Common myths about incorporating digital radiography About Dr. Emmott: Dr. Emmott was raised in Arizona and attended the University of Arizona. He graduated from the University of Southern California Dental School in 1977. He is the president and senior partner of Dental Associates Ltd., a group dental practice in Phoenix, Arizona. He is also an entertaining award winning professional speaker and seminar leader. He has addressed hundreds of business and professional groups on a variety of subjects, including: Computer Use in the Dental Office, Clinical Applications of Intra Oral Video, Practice Management and Marketing for Professionals and Communications. He is a Featured Instructor at the Las Vegas Institute on Technology. He also founded and leads a dental computer users group and maintains a dental users World Wide Web site. Dr. Emmott is the monthly technology columnist for Dental Products Report Magazine and has had many articles published in national magazines on High Tech dentistry, practice development, management, communications and related topics. He is the founder and director of a dental computer users group, and provides high tech dental consulting for dentists and industry. He also produces a monthly newsletter on management and computer use in the dental office distributed via the Internet and he has developed and maintains a computer users Internet web site. In 1997 he led a group of dental technology consultants and vendors in the development of "Treatment Room 2001". This unique ongoing project brought together the leading dental technology companies and put them together in a hands-on integrated dental office exhibit. He is an active member of the American Dental Association, Arizona State Dental Association, Central Arizona Dental Society, American Academy of Cosmetic Dentistry and the prestigious American Academy of Dental Practice Administration as well as other professional associations.  He has spoken to many dental organizations including major regional and national groups such as the Yankee Dental Congress, the Chicago Midwinter, the Hinman and the American Academy of Dental Practice Administration and has been a featured speaker at every ADA technology day. Among his many awards Dr. Emmott has been recognized by Toastmasters International as an "Accredited Speaker". This special award recognizes professionalism and outstanding achievement in public speaking and has been presented to only twenty-three people worldwide. Dr. Emmott makes frequent appearances on radio and television. He has had a number of articles published in national magazines on dentistry, computers, practice development, management, communications and related topics. He also produces a monthly newsletter on management and computer use in the dental office distributed via the Internet. He is an active consultant and he has produced a cassette album for dentists and their staffs entitled The 87 1/2 % Solution. Contact Info: Phone: 602-279-1641 Email: lemmott@cox.net